Reporting complaints to the National Credit Regulator

“Many Credit Providers as well as Consumers are not quite sure where there credit agreements fall that have been engaged into before the promulgation of the National Credit Act 34 of 2005.

The situation is as follows:

Note that although the Usury Act, the Credit Agreements Act and the Exemption Notice Act has been repealed, all the agreements entered into under these pieces of legislation will remain applicable to the agreements and the National Credit Regulator will be responsible for complaint handling in respect of these agreements as well as to ensure that compliance with these legislations are maintained.

To report any complaint to the National Credit Regulator complainants must fill in a NCR Form 29 which can be found under the National Credit Regulations 2006, and send this completed form through to the NCR who will then attend to the complaint.

*ACLA would also like to congratulations Liezl, Marlene and Huretha on passing their Debt Councillors exams on the 29th of this month. Well done and best of luck to these individuals for their future endeavours!*